Refund requests may be considered in cases such as duplicate payment, excess or incorrect deduction, or a verified technical/payment error.

Platform Fees are generally non-refundable once the applicable digital service has been provided, except where a verified payment error, duplicate payment or other approved refund condition applies.

Application rejection, observation or administrative non-approval does not automatically create a refund entitlement because the Platform Fee is for digital facilitation and not for guaranteeing an approval.

For a payment-related issue, contact the published support channel with the relevant transaction and application details.